Return Period
We generally accept eligible return requests within 30 days after the date an order is delivered.
To qualify for a return, the item should be unused, in its original condition, and accompanied by any original packaging, accessories, or materials supplied with the order.
Some products may be subject to different return conditions because of their nature or applicable legal requirements.
Items That May Not Be Eligible
Returns may not be accepted for items that:
- Have been used, damaged, altered, or improperly handled
- Are missing original components or packaging
- Show signs of wear beyond what is reasonably necessary to inspect the product
- Are marked as non-returnable or final sale
- Cannot be returned for hygiene, safety, or other applicable reasons
Applicable consumer protection laws may provide additional rights.
Starting a Return
Before sending an item back, customers should submit a return request with the relevant order information and a description of the reason for the return.
Return instructions will be provided after the request has been reviewed.
Please do not send products to an address that has not been provided through the return process.
Return Shipping
Unless otherwise required by applicable law, return shipping costs may be the responsibility of the customer when the return is based on a change of mind or other non-defective reason.
If an item was received damaged, defective, or different from what was ordered, appropriate arrangements may be provided after the issue is reviewed.
Refunds
Once a returned product has been received and inspected, the refund request will be processed if the item meets the applicable return requirements.
Approved refunds are generally issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Original shipping charges may not be refundable unless required by applicable law.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible and provide relevant order details and supporting information.
We may request photographs or other information to help review the issue.
Exchanges
Product exchanges may be available in certain circumstances. Depending on the product and availability, a replacement, return, refund, or another appropriate solution may be offered.
Statutory Rights
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.