Shipping Policy

Order Processing

Orders are normally prepared for shipment after payment has been successfully confirmed.

Processing times can vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.

Delivery Estimates

Estimated delivery times are provided as general guidance rather than guaranteed delivery dates.

Actual delivery may vary depending on the destination, shipping carrier, weather, customs procedures, and other factors outside reasonable control.

Shipping Methods

Available shipping options may vary according to destination, product type, order size, and carrier availability.

The available options and applicable charges will generally be displayed during checkout.

Shipping Charges

Shipping costs may depend on the selected delivery method, destination, package characteristics, and applicable promotions.

Any applicable shipping charges will generally be shown before an order is completed.

Tracking

When tracking information is available, it may be provided after the order has been handed to the shipping carrier.

Tracking updates may take some time to appear after shipment.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping costs or other arrangements may apply.

Delays

Delivery may be delayed by circumstances including:

Severe weather
Carrier disruptions
Public holidays
Customs processing
High shipping volumes
Incorrect address information
Events outside reasonable control

A delivery estimate does not constitute a guaranteed delivery date unless expressly stated otherwise.

Damaged Packages

If a package arrives visibly damaged, customers should retain the packaging and contact us promptly with the relevant order information.

Supporting photographs may be requested when necessary to investigate the issue.

Missing Deliveries

If tracking indicates delivery but the package cannot be located, customers should first check the delivery area and, where appropriate, contact the carrier.

Additional information may be requested before a missing-delivery issue can be reviewed.

International Shipping

Where international shipping is available, customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other destination-specific fees unless otherwise stated.

Customs processing may also affect delivery times.